Crewford Returns, Refunds & Lifetime Warranty

Last updated: November 4, 2026

99 days to try Crewford

Your trial starts on the day your socks are delivered and lasts 99 calendar days. Wear them during your normal day and decide whether they suit you. Normal wear during the trial does not, by itself, prevent a return.

To request a return, email contact@trycrewford.com before the end of day 99 with your order number and the pairs you wish to return. We will provide the return address and instructions. Send the pairs back within 14 days of your request, clean and dry, in protective packaging. Original packaging is not required.

Return costs and refunds

You pay return shipping for a change of mind or a return under the 99-day trial. We do not provide a prepaid label for these returns. Keep proof of shipment. Do not send parcels to an address printed on the original packaging without checking the return instructions.

We refund the amount actually paid for the returned products, including standard outbound shipping when the full order is returned. For part of a discounted pack, the refund reflects the discounted amount paid for the returned pairs, not the single-pair list price. We issue trial refunds to the original payment method within 14 days after receiving the returned items. Your payment provider may require additional processing time.

Holes and manufacturing defects

Our Limited Lifetime Warranty covers holes from normal wear and manufacturing defects. The replacement pair is free; you pay replacement shipping, disclosed before shipment, and keep the original socks. Send photos and proof of purchase to contact@trycrewford.com.

For damaged, incorrect or nonconforming goods, contact us with your order details and a description. Photos help us assess the issue. We bear costs where required by law, including necessary return or replacement shipping for a statutory remedy. The commercial shipping charge does not override those rights.

Statutory cancellation and consumer guarantees

Where EEA or UK distance-selling withdrawal rules apply, you generally have 14 days after receipt to notify us of cancellation and a further 14 days to return the goods. A clear notice sent before the deadline is sufficient; you do not need to wait for our reply. A lawful deduction may apply for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

For a statutory withdrawal, we refund the price and standard delivery charge within the applicable legal deadline, generally 14 days after notice. Where permitted, we may wait until we receive the returned goods or evidence of dispatch, whichever is earlier. You pay direct change-of-mind return costs where permitted by law. More protective mandatory rights take priority.

United States consumer rights vary by state. Canadian rights vary by province or territory. Australian purchases retain the non-excludable Australian Consumer Law guarantees, including a refund or replacement for a major failure and other applicable remedies. The 99-day trial is offered in addition to applicable rights in all destinations we serve.

Optional cancellation notice

Send to contact@trycrewford.com, or MBY — Lou Malabry, Les Normandières, Avenue de la Cigogne, 14390 Cabourg, France: “I give notice that I cancel my purchase of [products], order [number], ordered on [date], received on [date]. Name: [name]. Address: [address]. Date: [date].” Add a signature only for a paper notice.

Our contact form is also available for support. The trial and warranty do not add delivery destinations unavailable at checkout.